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Flexible Working Arrangements - The Process!

posted Nov 1, 2010 6:54 PM by Lisa Russell   [ updated Nov 2, 2010 4:06 PM ]
From 1 January 2010, the National Employment Standards (NES) replaced the non-pay rate provisions of the Australian Fair Pay and Conditions Standard (the Standard). Under the NES, eligible employees have a right to request flexible working arrangements to assist them to care for their child.

What's a flexible working arrangement?
From 1 January 2010, an employee who is a parent or who has responsibility for the care of a child, may request a change in their working arrangements to assist the employee to care for the child.
Examples of changes in working arrangements may include:
  • changes in hours of work (e.g. reduction in hours worked, changes to start / finish times)
  • changes in patterns of work (e.g. working ‘split-shifts’ or job sharing arrangements)
  • changes in location of work (e.g. working from home or another location).
How to make a request
The request for flexible working arrangements must:
  • be made in writing
  • set out details of the change sought and reasons for the change.
What does the employer need to do?
As an employer, you must give employees a written response to the request within 21 days, stating whether you grant or refuse the request. You may refuse the request only on reasonable business grounds. If you refuse the request, the written response must include the reasons for the refusal.
 
What are the employer’s options?
The NES doesn’t require an employer to agree to a request for flexible working arrangements, but refusal must be made on reasonable business grounds, as outlined below. Employers and employees are encouraged to discuss their working arrangements and, where possible, reach an agreement that balances both their needs.Factors that may be relevant in defining reasonable business grounds could include:
  • the effect on the workplace and the employer's business of approving the request, including the financial impact of doing so and the impact on efficiency, productivity and customer service
  • the inability to organise work among existing staff
  • the inability to recruit a replacement employee
  • the practicality or otherwise of the arrangements that may need to be put in place to accommodate the employee's request.
What happens if there’s a dispute?
If the parties to the dispute have agreed in an employment contract, enterprise agreement or other written agreement to seek mediation in case of disagreement, the Fair Work Act 2009 empowers Fair Work Australia or some other person to deal with the dispute.